Money blog: Most expensive Premier League jerseys - as £26 gap between teams revealed (2024)

Basically, Section 75 is a way to get your money back if a retailer hasn't provided the goods or services you paid for - so long as you used a credit card or point of sale loan.

The price of the purchase must bebetween£100.01 and £30,000, but you only have to spend one penny of it using a credit card for your rights to kick in.

Section 75 is enshrined in law - the Consumer Credit Act 1974 - and allows you to raise a claim with your bank for a breach of contract or misrepresentation by the retailer.

The protection was put in place to make sure customers are not forced to pay off debt for faulty goods and services - or those that never arrive - by making the lender just as liable as the retailer.

When does Section 75 apply?

• Goods or services were not as described
• They were poor quality, defective, or not fit for purpose
• An item never arrived - including if the seller went bust
• A service wasn't carried out with reasonable care

How does it work?

You should contact your bank, who will investigate how you made your purchase and who was involved.

There needs to be a clear agreement between the customer, the supplier and your bank.

"They will ask for more details – explain how your consumer rights have been breached, you have exhausted all options with the retailer and cannot resolve your dispute," consumer champion Scott Dixon, fromthe Complaints Resolver, told the Money blog.

"You need to push hard on S75 claims, as claims are often rejected on the first attempt."

It is useful to have supporting information to hand, like proof of payment, contracts, terms and conditions, screenshots of product descriptions, correspondence, photo evidence or - in some cases - independent assessments.

Scott added: "If you reach a stalemate with the credit card provider or finance company, ask for a deadlock letter setting out their final position so you can submit a formal complaint (with the final response/deadlock letter) to the Financial Ombudsman Service (FOS).

"They do not like cases being referred to the FOS as it costs them money."

When doesn't Section 75 apply?

• You paid with a debit card, charge card, cash, credit card cheque, or bank transfer;
• You paid with your PayPal balance (but you are protected if you used PayPal Credit);
• The credit was given under an overdraft or general-purpose bank loan;
• You purchased multiple items that only cost between £100.01 and £30,000 when added together;
• You bought the item from a third-party seller, like Amazon Marketplace or a travel agent;
• You used a buy now, pay later service or a hire purchase.

And read more from our Basically series here...

By Daniel Binns, business reporter

Rising optimism about the prospects of a ceasefire in the war in Gaza has sent the price of oil - and shares in energy giants – tumbling.

The cost of a barrel of benchmark Brent Crude has dropped to just over $76 (£58), the lowest price since the beginning of the month.

Shares in Shell and BP have also both slipped by around 2% in early trading.

Hopes of cooling tensions in the Middle East have helped ease fears of risks to supplies in the region.

Other factors said to be having an impact on oil prices include an increase in production at Libya's Sharara oilfield and concerns over China's slowing economy, including slower industrial output.

Another big faller this morning is BT Group. Its shares are down more than 5% after it was announced that Sky will launch full fibre broadband services next year on the network of BT's rival Cityfibre.

The falls have contributed to the FTSE 100 dipping by more than 0.5% on Tuesday, with the FTSE 250 also down 0.13%.

Gainers include easyJet Plc, which is up more than 1.2% amid optimism over the tourism industry this summer.

Similarly, Intercontinental Hotels Group is up by a similar level, while British Airways owner IAG is up nearly 0.8%.

Meanwhile, on the currency markets, this morning £1 buys $1.30 US or €1.17.

Pensioners are being urged to check if they are eligible for the winter fuel allowance after universal payments were scrapped by new Chancellor Rachel Reeves last month.

Previously, the money was available to everyone above state pension age, but now it will be limited to people over state pension age who are receiving pension credit or other means-tested support.

It means the number of people entitled to the money will drop from 11.4 million to just 1.5 million.

The payment is £200 for households where the recipients are all under 80, and £300 where they are over 80.

While around 1.4 million pensioners are already receiving pension credit, there are up to an estimated 880,000 households eligible for the support who are yet to claim, the Department for Work and Pensions says.

The government's awareness drive will help identify households not claiming the benefit, and encourage pensioners to apply by 21 December - the last date for making a backdated claim for pension credit in order to receive the Winter Fuel Payment.

It will focus on "myths" that may stop people applying, such as how having savings, a pension or owning a home are not necessarily barriers to receiving pension credit.

More information on applying for pension credit can be found on thegovernment's How to Claim page.

Yesterday we brought you the unwelcome news that winter energy bills are projected to rise by 9%, according to the latest forecast from Cornwall Insight.

Its newest prediction says the price cap from October to December will go up to £1,714 a year for the average user - a £146 hike from current levels.

We'll find out for sure on Friday.

Comparison service Uswitch says the forecast "compounds the worry" about rising bills for residents across the country "just as we reach the season to switch the heating back on".

"The price cap is expected to rise again in January, but bill payers can take action now to lock in certainty on how much they pay," says Uswitchdirector of regulationRichard Neudegg.

It is worth pointing out that it's in Uswitch's favour for people to move - but there are definitely savings to be made based on current forecasts.

Here are the top 10 fixed energy-only tariffs that could help you beat the price rise as temperatures drop, according to Uswitch:

After the revivalof popular Cadbury's chocolate bar Top Deck earlier this year, we asked you which discontinued treat you would like to see brought back - and we got so many responses that we've decided to make a weekly feature of it calledBring It Back.

Every Tuesday, we'll pick one from our comments box and look at why it was so beloved and, crucially,find out whether the companies in question might consider reintroducing them.

This week we are looking at a product that sparked an outpouring of nostalgia from readers - Spangles.

The boiled sweets were produced by Mars Ltd from the 1950s until the 1980s.

At the time they were first launched, sweets were still subject to post-war rationing - with tokens from ration books needed on top of the price of sweets.

However, for reasons that are not entirely clear, only one token point wasrequired for Spangles, compared with the two required for other sweets and chocolate - a factor considered significant in their popularity.

Originally sold in a paper packet with individual sweets unwrapped, the marketing underwent a series of changes over the years they were available.

Each sweet was formed into a rounded square with a circular depression on each face.

Each bag of the standard product contained a variety of translucent, fruit-flavoured sweets: strawberry, blackcurrant, orange, pineapple, lemon and lime, and cola.

A number of single-flavour varieties were launched at different points, including acid drop, barley sugar, blackcurrant, liquorice, and tangerine. A white mint Spangle, complete with hole, was even produced as a competitor to another longstanding favourite, thePolo mint.

One reader, Margaret, said she had fond memories of the sweets from childhood.

"Every Friday when we got our pocket money, I'd always buy a bag of Spangles," she said.

"They were lovely and I can't think of anything I associate with childhood more than them. I'd just be over the moon if they brought them back."

Another reader, going by the name Spangles, has become familiar to us at the Money blog in recent weeks: "I'll post this every week ;) Week 4... I can't be the only person that would love to see Spangles back. 'Suck a spangle, be happy' as the jingle goes. Best sweets ever. Fizzy were another level!"

Tommo Boy simply said: "Yummy."

And in a similarly concise appraisal, Kat said: "Bring back Spangles!"

As normal, we asked the company associated with the now defunct product whether they might consider responding to the popular demand with a relaunch.

And while they did not exactly commit, a Mars Wrigley UK spokesperson offered something for Spangles fans to cling to.

"We're always listening to the fans of our chocolate and fruity treats, which is why we're constantlyinnovating our ranges." they told Sky News.

"Whilst our beloved Spangles aren't currently on shelves, we're pleased to offer many delicious alternatives such as Starbursts and M&M.

"We've always got an ear to the ground and recognise the enduring love for old favourites, so stay tuned for some epic comebacks that could be happening soon… Watch this space!"

Which currently discontinued chocolate bar, crisps, sweets - or any other food product - would you like to see brought back, and why? Let us know in the comment box at the top!

The number of drivers visited by bailiffs due to unpaid traffic fines has increased substantially, according to a report.

Four million penalty charge notices (PCNs) were referred to bailiffs in England and Wales in the 2023-24 financial year, it is claimed.

This is up from 2.4 million during the previous 12 months, 1.9 million in 2019-20 and 1.3 million in 2017-18.

Read more...

Ted Baker is the latest in a string of high-street giants to call in administrators in recent years, with shops set to disappear this week.

But how does it affect you?

Purchases and returns

You can still buy items online and in store until they close, but you could run into trouble returning them.

If the retailer stops trading, it may not be able to get your money back to you.

If that is the case, you would have to file a claim with Teneo (Ted Baker's administrator) to join a list of creditors owed money by Ted Baker – and even then there's no guarantee you'd get your money back.

If you have a gift card, you need to use it while you still can.

Credits and debits

You can file a claim with your debit or credit card provider to recover lost funds - but how exactly does that work?

• Credit card:If you bought any single item costing between £100-£30,000 and paid on a credit card,the card firm is liable if something goes wrong.If any purchase was less than £100, you may still be able to get your money back via chargeback;

• Debit card:Under chargeback, your bank can try to get your money back from Ted Baker's bank. However, be aware that this is not a legal requirement and it can later be disputed and recalled.

Morrisons has admitted it "went a bit too far" with self-checkouts.

Chief executive Rami Baitiéh says the supermarket is "reviewing the balance between self-checkouts and manned tills".

Some will be removed.

Mr Baitiéh told The Telegraph: "Morrisons went a bit too far with the self-checkout. This had the advantage of driving some productivity. However, some shoppers dislike it, mainly when they have a full trolley."

The executive also said self checkouts had driven more shoplifting.

What have other supermarkets said about self-checkouts?

In April, the boss of Sainsbury's said customers liked self-checkouts...

That prompted us to ask readers for their thoughts - and we carried out a poll on LinkedIn which suggested the Sainsbury's boss was right...

Asda's chief financial officer Michael Gleeson said last week the technology had reached its limit - and said his firm would be putting more staff on tills.

Northern grocer Booths ditched almost all self-checkouts last year amid customer service concerns.

Over at Marks & Spencer, chairman Archie Norman last year blamed self-checkouts for a rise in "middle-class shoplifting".

But Tesco CEO Ken Murphy is an advocate: "We genuinely believe, at the end of the day, it provides a better customer experience."

Many retailers boosted wages after living wage/minimum wage changes in spring.

Figures show German discount brands Aldi and Lidl top the list of major UK supermarkets when it comes to staff hourly pay - after Lidl introduced its third pay increase of the year in May to match its closest rival.

Meanwhile, Morrisons is at the bottom of the pack for staff pay outside London, with hourly wages starting at the National Living Wage (£11.44).

How do other companies compare when it comes to pay and benefits? We've taken a look...

Aldi

Pay: £12.40 an hour outside London and £13.65 inside the M25

Aldi announced in March it was bringing in its second pay rise of the year as part of its aim to be the best-paying UK supermarket.

From 1 June, hourly pay rose from £12 an hour to £12.40 outside the M25 and £13.55 to £13.65 in London.

Aldi is one of the only supermarkets to give staff paid breaks. It also offers perks such as discounted gym membership and cinema tickets, and financial planning tools. However, there are no cheaper meals, staff discounts or bonus schemes.

Asda

Pay:£12.04 an hour outside London and £13.21 inside the M25

As of 1 July, hourly wages for Asda supermarket staff rose to £12.04 per hour from £11.11, with rates for London staff also going up to £13.21.

As part of the July changes, Asda brought in the option for free later-life care or mortgage advice. The company also offers a pension and a free remote GP service.

Co-op

Pay:£12 an hour outside London and £13.15 inside the M25

Co-op boosted its minimum hourly wage for customer team members from £10.90 to £12 nationally as the national living wage rose to £11.44 in April.

For staff inside the M25, rates rose from £12.25 to £13.15.

The perks are better than some. Workers can get 30% off Co-op branded products in its food stores as well as 10% off other brands. Other benefits include a cycle to work scheme, childcare vouchers and discounts on its other services.

Iceland

Pay:£11.50 an hour outside London and £12.65 inside the M25

Iceland says it pays £11.50 for staff aged 21 and over - 6p above the minimum wage. Employees in London receive £12.65 per hour.

Staff are also offered a 15% in-store discount, which was raised from 10% in 2022 to help with the cost of living.

The firm says it offers other perks such as a healthcare scheme and Christmas vouchers.

Lidl

Pay:£12.40 an hour outside London and £13.65 inside the M25

From June, Lidl matched its rival Aldi by raising its hourly wage to £12.40 for workers outside the M25 and £13.55 for those inside.

Lidl also offers its staff a 10% discount card from the first working day, as well as other perks such as dental insurance and fertility leave.

M&S:

Pay:£12 an hour outside London and £13.15 inside the M25

Marks and Spencer's hourly rate for store assistants was hiked from £10.90 to £12 for staff outside London and from £12.05 to £13.15 for London workers from April.

The grocer also offers a 20% staff discount after the probation period as well as discretionary bonus schemes and a free virtual GP service.

Morrisons

Pay:£11.44 an hour outside London and £12.29 inside the M25

Along with many other retailers, Morrisons increased the hourly wage for staff outside the M25 in line with the national living wage of £11.44 in April.

Employees in London receive an 85p supplement.

While it's not the most competitive for hourly pay, Morrisons offers perks including staff discounted meals, a 15% in-store discount and life assurance scheme.

Sainsbury’s

Pay:£12 an hour outside London and £13.15 inside the M25

Sainsbury's hourly rate for workers outside London rose to £12 from March, and £13.15 for staff inside the M25.

The company also offers a 10% discount card for staff to use at Sainsbury's, Argos and Habitat, as well as a range of benefits including season ticket loans and long service rewards.

Tesco

Pay:£12.02 an hour outside London and £13.15 inside the M25

Since April, Tesco staff have been paid £12.02 an hour nationally - up from £11.02 - while London workers get £13.15 an hour.

The supermarket giant also provides a 10% in-store discount, discounted glasses, health checks and insurance, and free 24/7 access to a virtual GP.

Staff get their pay boosted by 10% on a Sunday if they joined the company before 24 July 2022.

Waitrose

Pay:£11.55 an hour outside London and £12.89 inside the M25

Waitrose store staff receive £11.55 an hour nationally, while workers inside the M25 get at least £12.89.

Staff can also get access to up to 25% off at Waitrose's partner retailer John Lewis as well as 20% in Waitrose shops.

JLP (the John Lewis Partnership) gives staff a bonus as an annual share-out of profit determined by the firm's performance. In 2021-22 the bonus was 3% of pay; however, it has not paid the bonus for the past two years.